Building a Multi-Branch Management system for C2 Business Solutions
C2 Business Solutions required a scalable platform to manage health and safety services across multiple branches. Jatech Ltd developed a system that integrated fire management, document generation, and multi-branch functionality, streamlining compliance and improving efficiency. The solution enabled centralized management and enhanced service delivery.
Technologies
- C#
- SQL
- JavaScript
- Entity Framework
- ASP.NET
- SSRS
Challenge
C2 Business Solutions, a leading provider in the health and safety sector, was facing significant operational hurdles due to its outdated software platform. The existing system, which was initially designed to support a smaller operation, struggled to keep up with the growing demands of C2’s expanding business. Report generation was a particular pain point, taking up to an hour to produce crucial health and safety documents. This inefficiency was impacting productivity and delaying critical tasks across the business.
Additionally, C2’s data management processes were highly fragmented. Much of the company’s vital information was stored on paper, creating challenges in centralizing data and accessing it quickly when needed. This reliance on manual processes made it difficult to streamline workflows or scale operations as the company prepared to grow.
Another challenge was the lack of an advanced roles and permissions system, which meant that users were either overwhelmed with too much information or lacked access control, causing potential security risks and management concerns. C2’s management team found it difficult to regulate who had access to sensitive information, which became a growing issue as the company expanded.
C2 had ambitious plans to acquire and integrate other businesses in the health and safety, fire safety, and occupational health sectors. However, their current software could not support the needs of a multi-branch business, making it impossible to scale operations effectively. To further complicate matters, C2 did not have a customer portal in place, requiring staff to manually handle administrative tasks such as emailing health and safety policies to clients. This not only slowed down response times but also placed an undue administrative burden on the team, preventing them from focusing on higher-value activities.
Solution
Jatech Ltd’s solution started with the development of a bespoke health and safety management system, designed to address C2’s immediate operational needs while offering the flexibility to grow with the company. The initial version of the system included a document generation module to streamline the process of creating and distributing critical reports. This dramatically reduced the time required for report generation, addressing one of the company’s major pain points.
As C2 expanded, additional modules were integrated into the system. These included fire safety management, multi-site and multi-branch support, and an advanced roles and permissions system. The latter allowed managers to assign specific access levels to staff, ensuring that users only saw relevant data for their role, which greatly improved data security and user satisfaction. The modular nature of the system meant that new functionality could be added over time as C2’s needs evolved. The platform was also designed to seamlessly integrate newly acquired businesses, allowing for smooth transitions without disrupting operations. Finally, a customer portal was implemented, allowing clients to log in and access their health and safety policies and documents at any time, significantly reducing the administrative workload for C2’s staff.
Results
The bespoke system developed by Jatech Ltd delivered substantial improvements across C2’s operations. One of the most significant outcomes was the reduction in document generation time—from up to an hour to just seconds. This allowed C2 to handle a much larger volume of reports, drastically improving operational efficiency and freeing up staff to focus on more value-added tasks. Additionally, the advanced roles and permissions system provided greater control over user access, improving security and ensuring that staff were not overwhelmed by unnecessary information. The introduction of the customer portal further reduced administrative overhead by allowing clients to access their policies and documents directly, without needing staff to facilitate every request.
C2’s ability to expand into new markets and acquire other businesses was also greatly enhanced. The multi-branch functionality made it easy to integrate new companies, complete with their own user bases, into the existing system. This flexibility allowed C2 to grow without being constrained by their software, as each acquisition could be onboarded smoothly, maintaining operational consistency across all branches. Overall, the system has improved both internal processes and customer satisfaction, giving C2 a competitive edge in the health and safety sector.
Conclusion
Jatech Ltd’s collaboration with C2 Business Solutions resulted in a transformational shift in their operations. By replacing their ill-fitting software with a robust, bespoke system, Jatech enabled C2 to overcome inefficiencies that were slowing their growth. From drastically reducing report generation times to centralizing data and introducing an advanced roles and permissions system, the solution provided C2 with the tools they needed to operate more efficiently and securely. The seamless integration of acquired businesses and the addition of a customer portal further supported their expansion, reducing administrative burdens and improving client satisfaction.
Ultimately, Jatech’s tailored approach empowered C2 to scale its operations and enter new markets, positioning the company for continued growth and success in the health and safety sector. This case study highlights the value of bespoke software development in addressing specific business challenges and supporting long-term strategic goals.