A Bespoke NHS Service Directory for Intuiti Solutions
Intuiti Solutions approached Jatech Ltd to create a bespoke solution for navigating NHS healthcare services. Their vision was Midos, a service directory that would make it easy for users to locate healthcare providers such as GPs, Dentists, and Pharmacists. The existing process for finding NHS services was fragmented and lacked a user-friendly interface. We developed a scalable platform that integrates with NHS datasets, providing users with accurate, up-to-date information and intuitive navigation. The result was a streamlined, accessible system that simplifies healthcare service discovery and enhances the user experience.
Technologies
- C#
- SQL
- JavaScript
- ASP.NET
- Microsoft Azure
- PowerBI
Challenge
Intuiti Solutions Ltd identified significant limitations in the NHS’s existing Directory of Services (DoS) system. Having worked both within the NHS and as independent contractors, Intuiti observed persistent issues that hindered the system’s ability to meet the critical needs of healthcare professionals. Performance bottlenecks, incomplete or outdated operational data, and the absence of essential features plagued the DoS platform, leaving it ill-equipped to serve the demands of the NHS effectively.
The consequences of these shortcomings were severe. Paramedics, doctors, and nurses relied heavily on the system to locate healthcare services with the appropriate facilities and capacity to meet patient needs. Delays caused by the system’s inefficiencies often translated into life-threatening situations. Additionally, the bureaucratic nature of NHS internal development compounded the problem, making it difficult to address performance issues, implement feature improvements, or resolve bugs in a timely manner.
To address these challenges, Intuiti needed a solution that was high-performing, scalable, and responsive. It had to cater to diverse user groups—patients, clinicians, and managers—offering intuitive functionality such as advanced search, reporting, and live capacity monitoring. Crucially, this system also had to be cost-effective, providing an affordable yet superior alternative to the existing DoS system without compromising on quality or security.
Solution
Jatech Ltd collaborated with Intuiti Solutions to design and develop MiDoS, a bespoke directory system built to replace the NHS’s outdated DoS platform. Combining CMS, CRM, and ERP elements, MiDoS delivered exceptional performance, a clean and intuitive user interface, and unparalleled scalability—supporting up to hundreds of thousands of concurrent users. The platform provided advanced search and reporting capabilities, streamlining the process of connecting patients to the services they needed while significantly outperforming its predecessor.
To ensure seamless integration across NHS Trusts and subcontractor platforms, we implemented APIs and widgets that allowed MiDoS to act as a single source of truth. Customizable themes enabled users to tailor the system to their specific needs. Robust internal permissions, multi-factor authentication, and best-in-class cybersecurity measures safeguarded sensitive data even in complex integrations.
Leveraging Microsoft Azure, MiDoS achieved high responsiveness, security, and reliability. Cloud-powered email and SMS notifications offered real-time alerts and updates, while Azure App Services and serverless functions ensured 99.9% uptime. Continuous integration and development practices allowed us to rapidly respond to user feedback, delivering updates and new features faster and more cost-effectively than any competitor.
The result was a transformative platform that empowered administrators to manage services across the UK and provided healthcare professionals with a fast, reliable, and user-friendly solution to meet patient needs.
Results
MiDoS has become the most widely used directory of services software within the NHS, providing unparalleled access to comprehensive health and social care information. Its position as a market leader is underscored by its performance on the G-Cloud Digital Marketplace, where it is recognized for its speed, reliability, and ease of use (source). User feedback highlights MiDoS’s exceptional data accuracy, security, and intuitive interface, driving year-over-year adoption as users migrate from less effective platforms.
Today, MiDoS processes and maintains over 250,000 UK health and social care services, supporting more than 70,000 registered active users. With an average of 20,000 NHS staff—including clinicians and managerial personnel—accessing the platform concurrently each month, MiDoS has become an indispensable tool for healthcare professionals.
Users report significant time savings and reduced effort in making referrals, identifying service gaps, and coordinating onward care, directly improving patient outcomes. By simplifying these critical processes, MiDoS empowers NHS staff to focus more effectively on delivering high-quality care while addressing systemic inefficiencies.
Conclusion
The MiDoS directory system developed by Jatech for Intuiti Solutions Ltd. has redefined what is possible in health and social care service directories. By delivering unmatched performance, comprehensive features, and exceptional reliability, MiDoS has become the gold standard in the field. Endorsed as the primary recommendation of the NHS for directories, it stands as the most powerful and full-featured solution available in the UK.
Jatech’s bespoke approach not only addressed the immediate challenges of replacing an outdated system but also laid the foundation for sustained success. MiDoS continues to lead the market, setting a benchmark for innovation and operational excellence in service directory software.